Announces Investments Designed to Deliver Enhanced Client and Branch Experiences
ST. LOUIS, March 15, 2022 /PRNewswire/ — Financial-services firm Edward Jones, celebrating its Centennial in 2022, is accelerating its journey and aspiration to deliver human-centered complete wealth management to its current and future clients. The firm is looking to advance its purpose to make a greater impact by providing personalized experiences, guidance and tools designed to help more people achieve financially what is most important to them.
“Edward Jones is on a multi-year journey to fundamentally shift value creation for our more than 7 million clients, 50,000 colleagues and the thousands of communities we serve,” said Kristin Johnson, Chief Transformation and Human Resources Officer. “Our purpose calls us to improve the lives of our clients and colleagues, while also bettering our communities and society. Accelerating our journey to become the industry leader in human-centered complete wealth management, including investments in our talented people and strategic relationships, is a meaningful way we can scale our impact to potentially tens of millions of future clients and their families.”
The firm announced it has hired David Chubak to guide the firm’s journey toward human-centered complete wealth management. Chubak will lead business building efforts to meet the evolving and unique needs of Edward Jones’ clients while delivering greater value for its branch teams. Chubak joins Edward Jones from Citigroup’s retail services where he provided products and services for Citi’s retail consumers. Prior to becoming head of retail services in 2021, Chubak oversaw Citibank’s U.S. retail-banking arm during the early days of the COVID-19 pandemic, when Citi’s mortgage and wealth-management teams were dealing with a surge in volume.
Edward Jones is investing $1 billion in 2022 in technology infrastructure, digital initiatives, virtual business enablement tools, and a variety of test and learn pilot programs designed to grow its impact and deepen client and financial advisor relationships. Edward Jones financial advisors throughout the U.S. and Canada are currently piloting new prototypes that may be scaled to Edward Jones’ nearly 19,000 financial advisors and more than 7 million clients across North America.
As part of this, Edward Jones is also implementing planning tools with Envestnet | MoneyGuide, which will help Edward Jones’ financial advisors deepen the discovery process and begin to build and manage financial plans with their clients. MoneyGuide capabilities will allow branch teams to address a broader range of client needs and goals beyond retirement and education. Financial advisors in the U.S. will test and learn other ways Edward Jones might integrate MoneyGuide tools in the future with a …….